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Ordering from Joogii can be done via email (joogii@joogiidesign.com) or direct via our web store. If purchased via email, Joogii will send a confirmation/invoice email no less than 48 hours after your order has been placed, or next business day. The collection is made to order and will be completed within the lead time listed on our website. If you have any questions about your order, please contact joogii@joogiidesign.com.


Orders require a 100% non-refundable deposit at time of order. Packing, freight and insurance charges for furniture pieces and other special items are additional costs which must be added to the order. Goods will be ready to ship within the lead time specified. Lead times begin with receipt of deposit and order details. Orders must be paid in full, including shipping, handling, packing, storage, applicable taxes and service charges prior to shipment. Buyer assumes responsibility to collect taxes from ultimate client or user and remit to state.

Because of the hand-made nature of our products, we are not able to offer returns. 


All of our products are carefully and professionally packaged so that they arrived in the most ideal condition. Joogii delivers using various shippers including white glove services, freight, and UPS, depending on the size and special requirements of the item. We cannot be held responsible for delays that are beyond our control. Every Joogii product is quality-checked before leaving our studio in its intended condition, but it is the customer’s responsibility to inspect each item upon delivery. Should you receive products in a damaged condition, apparent or concealed, claims for damage must be made against the carrier immediately.