Orders require a 100% non-refundable deposit at time of order. Packing, freight and insurance charges for furniture pieces and other special items are additional costs which must be added to the order. Goods will be ready to ship within the lead time specified. Lead times begin with receipt of deposit and order details. Orders must be paid in full, including shipping, handling, packing, storage, applicable taxes and service charges prior to shipment. Because of the hand-made nature of our products, we are not able to offer returns.
All of our products are carefully and professionally packaged so that they arrived in the most ideal condition. Joogii delivers using various shippers including white glove services, freight, and UPS, depending on the size and special requirements of the item. We cannot be held responsible for delays that are beyond our control. Every Joogii product is quality-checked before leaving our studio in its intended condition, but it is the customer’s responsibility to inspect each item upon delivery. Due to the handmade nature of our products, there may be minor imperfections. Should you receive products in a damaged condition, apparent or concealed, claims for damage must be made against the carrier immediately.